FAQ

Please click on the category that best fits you question. You will then be presented with a list of frequently asked questions relating to that category. Click on the question to display the answer. For your convenience you are given the option of being sent the question(s) and answer(s) by email for viewing off-line.
If your question doesn't appear on the list, click the "Question Not Answered?" link at the foot of the page. You can then submit your question to our Customer Care team who will respond by email.

Website
Frequently Asked Questions about the website.

  1. I have downloaded a PDF file from your website and it will not open on my computer.

Registration and Security
Frequently Asked Questions regarding trailer registration and security.

  1. Can a trailer be identified if the serial number plate has been removed?
  2. I am moving to France and would like to take my trailer with me. Are there any special requirements in France?

Maintenance
Frequently Asked Questions regarding the maintenance of your trailer.

  1. The gas strut on the front ramp of my HB505R horsebox trailer has failed. Fluid is leaking from the seal. Does the whole unit have to be replaced or can it be repaired?
  2. The finish on the timber panels has dulled on my hunter trailer. Could you recommend a suitable paint or restoration process?
  3. The galvanized finish on my trailer has gone dull and some grey and black stains have appeared. Is this going to lead to premature corrosion?
  4. My wheel bearings on my trailer are the taper roller type. How do I adjust them?

Sales
Frequently Asked Questions regarding sales.

  1. I have seen an Ifor Williams livestock container fitted to an old Ford Transit. Do you still make these?
  2. I have had difficulty obtaining insurance for my trailer. Do you have any contacts?
  3. I am considering buying a second-hand trailer. Do you have any advice on the subject?
  4. I would like to purchase a trailer direct from the factory. Is this possible?

Tyres, Brakes, Wheels & Suspension
Frequently Asked Questions regarding technical issues of the tyres, brakes and wheels used on our trailers.

  1. Why do Ifor Williams trailers have leaf spring suspension when most other manufacturers are using independent systems?
  2. How do the brakes work?
  3. How does the auto-reverse feature work?
  4. How was the braking system disabled for reversing before auto-reverse systems were introduced?
  5. How does the handbrake / parking brake operate?
  6. The tyres on my trailer are marked with maximum load figures in pounds. These convert to lower figures than those you state for the maximum on the trailer plate. Why is this?
  7. Would it be acceptable for me to fit a different make of tyre to the one originally fitted?
  8. What are the recommended tyre pressures for my trailer?
  9. My wheel bearings on my trailer are the taper roller type. How do I adjust them?
  10. When attempting to tow my trailer after it had been parked for a few days the wheels would not turn. How can I release the wheels and how can I prevent the problem from occurring in the future?

Technical Questions
Frequently Asked Questions regarding the technical issues of our trailers.

  1. Where can I find towing capacities of various cars and how to match them to your horsebox trailers?
  2. Why don't you produce the trailer with the front ramp on the left hand side?
  3. I wish to transport two 16.2HH horses. Will the HB505R be suitable?
  4. Is my Ford Focus suitable for towing an HB401R horsebox trailer?

Trailer Towing Law
Frequently Asked Questions regarding the trailer towing laws.

  1. Do I need to fit a tachograph to my vehicle?
  2. Do you know of anyone providing driver training for the new B+E & C1+E trailer towing tests?
  3. I have heard about new restrictions on what I am allowed to tow and that I have to pass another driving test to tow a large trailer. Is this true?

 

 
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